All orders are processed and shipped within 3-5 business days. However, please allow for additional processing days during the busy holiday season. You will receive your shipping confirmation email as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.
Always double-check your shipping address to reassure you it will be there. If perhaps the wrong shipping address is placed on your order and your order leaves our candle facility, we cannot replace your order & recommend you place another order. Once shipped, an order's tracking information is outside of our control and unfortunately final delivery is out of our hands. If your order is missing or stolen, reach out to us at
If your order arrives broken, please send your order number along with a picture of the broken products to
We guarantee 100% satisfaction, but perhaps you are unsatisfied with your AMS product, please reach out to us at our email
All returns must be processed within 30 days of receiving your order and require proof of purchase (your order number, order confirmation email, etc).
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order as soon as possible!
Please return your items back to A Million Scents with the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive damaged.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days. All items placed on sale are final.
Looking to add A Million Scents products to your lovely establishment? Contact us at our email firstname.lastname@example.org. We can’t wait to work with you!